Yes, of course — we want you to be completely satisfied with your purchase. If your item arrives faulty or not as expected, we’re happy to make it right. You can choose to receive a replacement or a refund back to your original payment method. Simply get in touch with us and include your order number, email address, and full name, and our team will take care of the rest.
When am I eligble for a return?
If your product is defective or damaged in transit, we’ll gladly assist you with a return or replacement. Just reach out to us directly — we’ll make sure it’s sorted swiftly and smoothly.
What is your return time frame?
You have 30 days from the date you receive your order to initiate a return. We believe that’s plenty of time to ensure everything meets your expectations.
If I make a return how long will it take to be refunded?
Once we’ve received your returned item, your refund will be processed within 7 days. You’ll be notified as soon as it’s been completed — no chasing needed.
What courier do you use?
We work with Royal Mail, a trusted courier known for their reliable and secure delivery service. Your order is in good hands from dispatch to return. 6. Where do I contact you?
Your satisfaction is our top priority, and our friendly support team aims to respond within 48 hours to ensure you’re taken care of promptly and professionally.
